A real person reads every message — the developer. Email cooked-app@outlook.com and you'll usually hear back within 24 hours.
A scan produced bad or irrelevant questions. Send us the subject and roughly what the page looked like. Generation quality depends heavily on the photo — fill the frame, get even lighting, and avoid shadows across the text. Several pages of the same topic in one scan usually beats one page alone.
I want a refund. Purchases go through Apple, so the fastest route is reportaproblem.apple.com. Email us too and we'll help push it through. We don't argue about refunds.
How do I cancel? Device Settings → tap your name → Subscriptions → Cooked → Cancel. Cancelling during the free trial means you're never charged.
I paid but the app still shows the paywall. Open the paywall and tap Restore. If that doesn't work, make sure you're signed into the same Apple ID that made the purchase, then email us.
I hit a scan limit. Subscriptions include 20 scans a day and 150 a month — far more than normal studying needs. Daily limits reset at midnight UTC. If you legitimately need more, email us and we'll sort it out.
How do I delete everything? Settings → Delete my data. It erases all scans, decks, and progress on your phone and tells our server to forget your device. It can't be undone.
Is my data private? There are no accounts and we never ask for your name or email. Photos are processed and discarded, never stored. See the Privacy Policy.
Parents: if you have questions about your child's use of Cooked or want data deleted, email us and we'll handle it same-day.
Cooked · Last updated August 2026 · Privacy · Terms · Support